Refund & Return Policy
Effective Date: February 02, 2026
We aim to provide high-quality hardware and tools that meet your expectations. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
1. Eligibility for Returns
We accept returns under the following conditions:
- The item is damaged, defective, or incorrect upon delivery
- The return request is made within 7 days of receiving the product
- The item is unused and in its original condition, including all packaging, accessories, and documentation
Returns that do not meet these conditions may not be approved.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used or worn products
- Items damaged due to misuse or improper handling
- Products without original packaging or missing parts
- Clearance, discounted, or final sale items
- Customized or special-order items
3. Refund Process
Once your return request is approved and the item is received and inspected:
- A refund will be issued to your original payment method
- Processing time may take 5–10 business days depending on your payment provider
If the returned item does not meet our return conditions, the refund may be declined.
4. Exchanges
We offer exchanges only for items that are defective, damaged, or incorrectly delivered. If you need to exchange a product, please contact us with the relevant details.
5. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost or delayed return shipments
6. Order Cancellation
- Orders can be canceled within 12 hours of placement
- Once an order has been processed or shipped, it cannot be canceled
7. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us immediately with:
- Your order number
- Clear photos of the product and packaging
We will review the issue and provide a suitable resolution as quickly as possible.
8. Contact Us
If you have any questions or would like to request a return or refund, you may contact us using the contact information provided on our website. We are here to assist you and will respond as soon as possible.
